Cancellation & Refund Policy

Welcome to RURAL SEVASATHI. This Cancellation & Refund Policy explains the rules applicable to service bookings, cancellations and refunds made through the RURAL SEVASATHI platform.

RURAL SEVASATHI operates as a consultancy and service facilitation platform that connects customers with independent professionals, workers, drivers, consultants and service providers.

1. Cancellation of Booking

Customers may request cancellation of a booking before the scheduled service time, subject to the applicable cancellation conditions.

Cancellation eligibility may depend on:

• Time remaining before the scheduled service.
• Whether the service provider has accepted the booking.
• Whether the service has already started.
• Whether any additional arrangements have already been made.

2. Cancellation Before Service Provider Assignment

If a customer cancels a booking before assignment of a service provider, the customer may be eligible for a refund of any amount paid through the RURAL SEVASATHI platform, subject to applicable payment processing rules.

3. Cancellation After Service Provider Assignment

If a service provider has already accepted the booking or allocated time for the service, cancellation may be subject to applicable cancellation charges or deductions.

Any direct charges, labour charges or service charges mutually agreed between the customer and the service provider shall be governed by their respective arrangement.

4. Service Provider Cancellation or No-Show

If an assigned service provider cancels the booking, does not arrive, or is unable to provide the service due to a service-provider-related issue, RURAL SEVASATHI may assist the customer by:

• Finding an alternative available service provider.
• Rescheduling the service where possible.
• Processing an eligible refund for amounts paid through the platform.

The final resolution may depend on the circumstances of the case and service provider availability.

5. Direct Payment Between Customer and Service Provider

RURAL SEVASATHI acts only as a facilitation platform.

Any direct payment, labour charge, material cost or service charge agreed between the customer and the respective service provider shall be settled between them.

RURAL SEVASATHI shall not be responsible for refunds, disputes or claims relating to direct payments made between customers and independent service providers unless such payment was processed through the RURAL SEVASATHI platform.

6. Driver Service Cancellation

For driver services, RURAL SEVASATHI provides driver facilitation services only and does not provide or supply vehicles. Customers are responsible for arranging the vehicle required for the service.

Cancellation related to driver availability, delay or service arrangements shall be handled according to the applicable booking terms.

RURAL SEVASATHI shall not be responsible for vehicle-related costs, fuel expenses, accident-related expenses, damages or disputes arising from direct arrangements between the customer and driver.

7. Failed Payment or Duplicate Payment

If an amount is deducted from the customer's bank account but the booking is not confirmed due to payment failure, the customer should contact RURAL SEVASATHI with transaction details.

Duplicate payments confirmed due to technical issues may be reviewed and eligible refunds will be processed to the original payment method.

8. Refund Processing

Approved refunds will be initiated to the original payment method used during the transaction.

The time taken for the refund to reflect in the customer's account depends on the payment gateway, bank, card issuer, UPI provider or other financial institution.

9. Non-Refundable Situations

Refund may not be applicable where:

• The service has already been completed.
• The customer is unavailable during the confirmed service slot.
• The customer provides incorrect booking information.
• The customer cancels after the service has started.
• The issue relates to direct payment arrangements between customer and service provider.

10. Refund Request Process

For cancellation or refund requests, customers should provide:

• Customer name
• Registered mobile number
• Booking ID
• Transaction ID (if applicable)
• Reason for refund request

11. Contact Us

For cancellation and refund related queries:

RURAL SEVASATHI
Email: support@ruralsevasathi.com
Phone: +91 9315040076
Office Address: Village Gudhan, Kalanaur (Rohtak), Rohtak, Haryana, India, 124113
Website: ruralsevasathi.com