Privacy Policy

Welcome to RURAL SEVASATHI.

RURAL SEVASATHI respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you use our website, platform and services.

By accessing our website, creating an account, booking a service or using our platform, you agree to the practices described in this Privacy Policy.

1. About RURAL SEVASATHI

RURAL SEVASATHI operates as a consultancy and service facilitation platform that helps customers discover, connect with and book independent professionals, workers, consultants, drivers and other service providers.

RURAL SEVASATHI does not directly perform the actual work or services. Information collected through our platform is used mainly for facilitating communication, booking coordination and connecting customers with suitable service providers.

2. Information We Collect

Depending on your use of our platform, we may collect:

Customer Information

• Full name
• Mobile number
• Email address
• Account information
• Service address
• City, District and State
• PIN code
• Booking history

Service Booking Information

• Selected service
• Preferred date and time slot
• Service requirements
• Assigned service provider details
• Booking status
• Cancellation or rescheduling information

Service Provider Information

• Name
• Contact details
• Service category
• Experience details
• Service areas
• Availability information
• Verification-related information

3. How We Use Your Information

• Create and manage user accounts.
• Process service requests and bookings.
• Connect customers with suitable service providers.
• Share necessary booking information with assigned service providers.
• Provide customer support.
• Improve platform functionality and user experience.
• Maintain business, accounting and legal records.
• Prevent fraud and misuse of the platform.

4. Sharing Information With Service Providers

To facilitate requested services, RURAL SEVASATHI may share necessary customer information with assigned consultants, workers, drivers or service providers.

This information may include:

• Customer name
• Contact details
• Service location
• Booking date and time
• Service requirements

Such information is shared only for providing and coordinating the requested service.

5. Payment Information

Where online payment facilities are available, payments may be processed through authorized third-party payment gateways such as Razorpay.

RURAL SEVASATHI does not normally store:

• Complete debit card number
• Credit card number
• CVV
• UPI PIN
• Internet banking password

We may receive transaction-related information such as payment status, transaction ID and payment confirmation details.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality and understand website usage.

7. Data Security

RURAL SEVASATHI takes reasonable technical and organizational measures to protect user information against unauthorized access, misuse, alteration or disclosure.

8. Driver and Service Provider Data

For driver and service-related bookings, necessary information may be collected and shared only for service coordination purposes.

RURAL SEVASATHI provides facilitation services only and does not provide vehicles unless specifically mentioned.

9. User Rights

Subject to applicable laws, users may request access, correction or deletion of their personal information.

10. Changes to Privacy Policy

RURAL SEVASATHI may update this Privacy Policy from time to time. Updated policies will be published with the revised date.

11. Contact Us

For privacy-related questions, please contact:

RURAL SEVASATHI
Email: support@ruralsevasathi.com
Phone: +91 9315040076
Office Address: Village Gudhan, Kalanaur (Rohtak), Rohtak, Haryana, India, 124113
Website: ruralsevasathi.com